Providing practical solutions in complex cases involving older and vulnerable clients
In house and tailored training on
advising the older and vulnerable client
Alternative dispute resolution concerning clients who lack mental capacity or who are vulnerable
PLEASE NOTE: We do not provide legal advice to members of the general public.
Caroline is a practising solicitor with over 30 years experience of advising older and vulnerable adults, and recognised as a leading expert on the Mental Capacity Act 2005 and health and social care law.
Caroline provides advice and support services for law firms to troubleshoot in complex cases involving vulnerable clients, where the interplay between their capacity, care arrangements, care funding, safeguarding and disputes may arise.
She is an experienced mediator and is a member of the Court of Protection Panel of mediators and a member of the Civil Mediation Council. She has mediated in a wide range of disputes, ranging from contact, residency, deputyships, attorneyships and health and social care funding.
Caroline is trained to use Makaton signs and symbols for clients who struggle to use spoken language, and writes Easy Read legal information to empower those who struggle to otherwise access legal services.
She is a full member of The Society of Trust and Estate Practitioners and a member of their Mental Capacity Special Interest Group. Caroline won both the Trusted Advisor of the Year and the Vulnerable Client Advisory Practice of the Year at the STEP Private Client Awards 2017/18 and was a finalist in the 2018/19, 2019/20 and 2020/21 Vulnerable Client Advisory Practice Category.
Caroline is the former Chief Executive and former Chair of Solicitors for the Elderly (SFE), an organisation she helped to found in 1999. Caroline was given a Life time Achievement Award by SFE in their 20th year and remains a full accredited member.
Caroline is an honorary member of the Professional Deputies Forum.
Caroline is a Director of the Financial Vulnerability Taskforce; a Community Interest Company with the aim of promoting greater understanding, encouraging appropriate behaviours and establishing good practice in respect of consumer vulnerability for those working in the personal finance industry.
Caroline is well known nationally as being an engaging and highly regarded public speaker. She delivers legal training for many legal CPD providers, including Central Law Training International, MBL, The Solicitors Group, Professional Conferences and STEP, as well as In House for Legal 500 practices.
Caroline is editor, author and contributor of numerous leading legal text books on capacity and advising the older client:
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